FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to official@LuluKing.com.

Filter by topic
All
  • All
  • Order & Shipping
  • Products Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Order & Shipping

Yes, Free shipping worldwide over $79 USD (Free US Shipping over $35 USD)
Yes, we offer a 10% discount for first-time buyers! Subscribe to our newsletter on our website to receive a welcome discount code that you can use on your first purchase.
For specific questions or if you need personalized assistance, please email our customer support team at Official@LuluKing.com. We're here to help you with any questions or concerns you may have!
If anything changes, please contact us within 24 hours. Once placed, orders cannot be modified or canceled. Please review your order carefully before checking out.
We want you to love our products as muchas we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you with an exchange or return.

Please Email us at Official@LuluKing.com within 12 hours of the date of purchase. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.

We currently have stock in both China and Canada.

For new arrivals, Canadian inventory may arrive a bit later, so we’ll ship from China to ensure timely delivery.

Estimated delivery time: 8–15 business days

  • Processing time: 1–3 business days
  • Shipping time: 7–12 business days

You’ll receive all the delivery details in your confirmation email.

Products Questions

All of our products are made in China and Canada.
If the product you received is damaged, please follow these steps:

1. Take a photo of the damaged product and the express packaging

2. Send an email to Official@LuluKing.com to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.

3. Please be patient and we will deal with it as soon as possible.
Unable to find satisfactory answers ? Contact Support